Final Agenda

Symposium on the Future of Service Innovation

March 24, 2014

0930 – 1000 Coffee

1000 – 1015 Welcome

Yassi Moghaddam, Executive Director, International Society of Service Innovation Professionals

Paul Maglio, Professor, UC Merced, and Director, California Center for Service Science

1015 – 1100

Keynote: Technology, Service Innovation and Global Economic Resurgence

Martin Fleming, Vice President and Chief Economist, IBM

1100 – 1230

Panel: Service Innovation in Business and Society

Anthony Boccanfuso, Executive Director, University-Industry Demonstration Partnership, National Academies

Haluk Demirkan, Professor, University of Washington Tacoma

Niels Feldmann, Senior Managing Consultant, IBM Global Business Services

Ammar Rayes, Distinguished Engineer/Technology Director, Cisco

Bob Rodio, Chief Technologist, Network Transformation Solutions, Ciena

Deborah Stokes, Leader, Global External Research, EMC

1230 – 1330

Lunch
1330 – 1500

Panel: Building Innovation Capacity

Sriram Dasu, Professor, USC

Mark Davis, Professor, Bentley University

Vish Krishnan, Professor, Rady School of Management, UC San Diego

Andrzej Rucinski, Professor, University of New Hampshire

Jeff Saperstein, Professor, and Hunter Hastings, Professor, Hult International Business School

Lisa Tenorio, Director Academic Programs, Developer Marketing, Salesforce

1500 – 1530

Coffee Break
1530 – 1615

Keynote

David J. Teece, Professor, Haas School of Business, UC Berkeley

1615 – 1645 Service Futures: Call to Action

Charlie Bess, ISSIP President, and Fellow, HP Services and Solutions Research Lab

1645 – 1700 Closing Remarks

Yassi Moghaddam, Executive Director, International Society of Service Innovation Professionals

Paul Maglio, Professor, UC Merced, and Director, California Center for Service Science

1700 – 1830 Networking and Reception

 

Contact:  Yassi Moghaddam (ISSIP)
Paul Maglio (CCSS)